Dan Gingiss is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He is also the host of the Focus on Customer Service podcast, where he interviews leaders from companies that are renowned for outstanding customer service in social media. Dan’s 20-year career, which includes hands-on experience as an executive at multiple Fortune 300 companies, has consistently focused on delighting customers through social media, customer service, marketing, and digital customer experience.
In her current role at McDonald’s, Elly creates and oversees all social media campaign, content and advocacy efforts for the brand worldwide. She was formerly the Associate Director of Digital and Social Media at Garrett Popcorn Shops, where she helped build and manage their social media, web, email, and eCommerce strategies. Elly has been working in the digital space for 10 years and has created, executed, and managed social media communities for over 350 companies, athletes, celebrities, organizations, and brands. Over the years, Elly has developed her methodologies from her work at her own consulting company, years at Weber Shandwick and time spent launching the Chicago Red Stars of the National Women’s Soccer League.
Jason Baumann is the Founder and Chief Digital Strategist for Boxless Media. Jason is also the creator or ReviCards – a review management system that helps businesses leverage the power of an online review to grow their business. In 1994, Jason developed one of the first high school websites in Chicago and registered www.windows.org. Since then, Jason has not stopped developing websites. He has worked in both the non-profit and corporate sectors but is most proud for his work with charities like the Make-A-Wish Foundation, Starlight Children’s Foundation, Easter Seals and American Red Cross. As the Chief Digital Strategist at Boxless, Jason oversees the creation of digital marketing strategies for every client that comes through the door. Jason believes that social media is about building relationships with people and he brings that mantra to every strategy at Boxless.
Mana Ionescu is the President of Chicago Digital Marketing company Lightspan Digital. Mana believes in social media done with purpose. She helps clients with extraordinary stories, show and tell those stories and build new profitable connections, through content marketing and social media. Mana believes in purpose and storytelling as the keys to digital marketing success. At Lightspan, Mana and her team focus on driving traffic to clients’ websites and building profitable connections through social media and content marketing.
Chris Davis is currently the Director of Education at ActiveCampaign, where he is responsible for the organization and creation of content to provide business owners the instruction they need to properly utilize marketing automation. With over 12 years of professional experience in the technology and business space, he is passionate about helping companies grow by use of technology in their marketing.